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Delivery and Returns Policy

We can only accept orders for delivery to addresses in the UK (including Channel Islands, Isles of Scilly, Isle of Man, Scottish Isles and Northern Ireland) and the EU.

Delivery Methods and charges:

UK orders

Will be sent via Royal Mail First Class Recorded

Allow 5-7 working days for delivery

EU orders

Will be sent by Royal Mail International Signed For

Allow 5-10 working days

 

Returns Policy:

ALL PRODUCTS:

As these are single patient, customizable personal use items – they are exempt from distance selling regulations on automatic entitlement to refund when used – refund offered entirely at iMEDicare Discretion.

In ALL cases, the cost of return by a recorded method most be covered by the Customer.

Returned items must be returned by recorded post ie track and trace of delivery is possible.

Systems that are returned UNUSED within 10 working days will be refunded in full including the delivery charge.

Items that are faulty will be exchanged at iMEDicare expense within 6 months of purchase – excludes AFEX System Components which comprises perishable items.

VAT Exemption Status:

When VAT exemption status has been claimed - this requires that you sign, date and return the relevant VAT Exemption form enclosed with your device within 14 days of receipt at your expense, or  the unpaid VAT element of your purchase will be billed to you.

SOMAerect / SOMACorrect Systems

90 Day Refund Policy: If you wish to return your SOMAerect system for any reason within 90 days of purchase we offer a refund of the purchase price less a £40 handling charge, but we will not refund the delivery charge.

Systems that are returned UNUSED within 10 working days will be refunded in full including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

Tension Rings, Lubricant and Accessories

For hygiene reasons and due to the nature of these products these items cannot be returned unless faulty.

AFEX System

AFEX Systems are not refundable when used.

Systems that are returned UNUSED within 10 working days will be refunded including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

AFEX System Components that are faulty will be exchanged at iMEDicare expense within 30 days of purchase – perishable components.

Viberect / Viberect X3 System

60 Day Refund Policy: If you wish to return your Viberect / Viberect X3 system for any reason within 60 days of purchase we offer a full refund of the purchase price, but we will not refund the delivery charge.

Systems that are returned UNUSED within 10 working days will be refunded including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

VITAL COMPACT System

Systems that are returned UNUSED within 10 working days will be refunded in full including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

PeniMaster (PRO) Systems

Systems that are returned UNUSED within 10 working days will be refunded in full but we will not refund the delivery charge. Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

We can only accept orders for delivery to addresses in the UK (including Channel Islands, Isles of Scilly, Isle of Man, Scottish Isles and Northern Ireland) and the EU.

Delivery Methods and charges:

UK orders

Will be sent via Royal Mail First Class Recorded

Allow 5-7 working days for delivery

EU orders

Will be sent by Royal Mail International Signed For

Allow 5-10 working days

Returns Policy:

ALL PRODUCTS:

As these are single patient, customizable personal use items – they are exempt from distance selling regulations on automatic entitlement to refund when used – refund offered entirely at iMEDicare Discretion.

In ALL cases, the cost of return by a recorded method most be covered by the Customer.

Returned items must be returned by recorded post ie track and trace of delivery is possible.

Systems that are returned UNUSED within 10 working days will be refunded in full including the delivery charge.

Items that are faulty will be exchanged at iMEDicare expense within 6 months of purchase – excludes AFEX System Components which comprises perishable items.

 

VAT Exemption Status:

 

When VAT exemption status has been claimed - this requires that you sign, date and return the relevant VAT Exemption form enclosed with your device within 14 days of receipt at your expense, or  the unpaid VAT element of your purchase will be billed to you.

 

SOMAerect / SOMACorrect Systems

90 Day Refund Policy: If you wish to return your SOMAerect system for any reason within 90 days of purchase we offer a refund of the purchase price less a £40 handling charge, but we will not refund the delivery charge.

Systems that are returned UNUSED within 10 working days will be refunded in full including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

Tension Rings, Lubricant and Accessories

For hygiene reasons and due to the nature of these products these items cannot be returned unless faulty.

AFEX System

AFEX Systems are not refundable when used.

Systems that are returned UNUSED within 10 working days will be refunded including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

AFEX System Components that are faulty will be exchanged at iMEDicare expense within 30 days of purchase – perishable components.

Viberect / Viberect X3 System

60 Day Refund Policy: If you wish to return your Viberect / Viberect X3 system for any reason within 60 days of purchase we offer a full refund of the purchase price, but we will not refund the delivery charge.

Systems that are returned UNUSED within 10 working days will be refunded including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

VITAL COMPACT System

Systems that are returned UNUSED within 10 working days will be refunded in full including the delivery charge.

Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.

PeniMaster (PRO) Systems

Systems that are returned UNUSED within 10 working days will be refunded in full but we will not refund the delivery charge. Systems must be returned by Recorded Delivery and you must contact us to obtain a Returned Materials Authorisation Number by calling us before returning the system.